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Have More Questions? We Can Help!

We understand that shopping online can raise a few important questions, and we’re here to provide you with all the information you need! Below, you’ll find some of our most commonly asked questions from customers just like you. If you have any other questions our friendly and non-judgmental staff are always ready to help!

Do you offer discrete packaging?

Absolutely. We understand the importance of privacy, and all orders are shipped in plain, unmarked packaging. Your products are our priority—and so is your confidentiality.

Where can I track my order?

You can easily track your order by visiting the My Account page. Simply log in to your account, navigate to your order history, and click on the tracking link for real-time updates.

Can I pick up items in store?

Yes! Contact us to check if the item is available at your nearest store. If we don’t have it in stock, we can order it for you and arrange for in-store pickup at your convenience.

What is your 30 day return policy?

Our 30-day money-back guarantee ensures that you can shop with confidence. If you are not completely satisfied with your purchase, simply reach out to our customer support team within 30 days of receiving your order. We will process your return and issue a full refund, no questions asked. Please note that items must be unopened and in their original packaging to qualify for a refund. Your happiness is our priority!

Can I ship an item to store?

Yes, you can! If the item you want isn’t available in-store, we can ship it directly to your preferred location for pickup. Just contact us, and we’ll handle the details for you.

Do you offer price matching?

Yes, we do! If you find a lower price on the same item at another retailer, contact us, and we’ll match it. Certain conditions may apply—reach out to our team for details.

Pleasure Intimates is proudly located in Jacksonville, Florida, with two welcoming brick-and-mortar locations where you can explore our diverse range of high-quality and affordable intimate products. Our knowledgeable and friendly staff is here to help you find exactly what you are looking for! Shop online or visit us in store!