Shipping & Return Policy
At Pleasures Intimates, we strive to ensure a smooth shopping experience from checkout to delivery. Please review our shipping and return policies below.
Shipping Policy
- Processing Time: Orders are typically processed within 1-3 business days, excluding weekends and holidays.
- Shipping Time: Delivery times vary depending on the product, manufacturer, and shipping destination.
- Tracking: Once your order ships, you will receive a tracking number via email.
- Discreet Packaging: All orders are shipped in plain, unmarked packaging for your privacy.
Return & Refund Policy
We understand that sometimes things don’t work out. Most products qualify for a 30-day return window, but policies may vary based on the manufacturer.
Eligibility for Returns:
✔ Item must be unused, unopened, and in original packaging
✔ Item must be free of any damage or signs of use
✔ Return request must be made within 30 days of delivery
Non-Returnable Items:
❌ Opened or used items (for hygiene and safety reasons)
❌ Items damaged due to misuse or mishandling
❌ Final sale or clearance items
How to Initiate a Return:
- Contact Us: Before returning any product, please email [email protected] with your order number and reason for return.
- Return Approval: If eligible, we’ll provide instructions for shipping your item back. Return shipping costs may apply.
- Refund Processing: Once we receive and inspect the returned item, refunds will be issued to the original payment method within 5-7 business days.
Exchanges & Replacements:
If you received a defective or incorrect item, please contact us within 48 hours of delivery for assistance.
For any questions about shipping or returns, feel free to reach out to our support team at [email protected].
Last updated: 2/13/25
